BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards

Deliver exceptional customer service with this awesome online short course!

The units in this short course focus on delivering quality customer service and supporting your customer service team as either a team leader or team member.

Skills include how to:

• Advise, carry out and evaluate customer service strategies
• Manage ongoing relationships with customers
• Manage networks to ensure customer needs are addressed
• Contribute to quality customer service standards

Interactive Learning Materials for Fast Student Progress

The learning component of our course is delivered online with our easy to use online learning system. Our learning materials are superbly presented in an interesting and interactive way and you can work through them at your own pace.

Entry Requirements – Training Package

Nil

Entry Requirements – RTO-specific

Students must be a minimum of 18 years of age.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to these units at the time of publication.

Units

• BSBCUS401 Coordinate implementation of customer service strategies
• BSBCUS402 Address customer needs
• BSBCUS403 Implement customer service standards

On completion of this course you will receive a statement of attainment.

Pathways

These units of competency could provide credit towards BSB40215 Certificate IV in Business.

Delivery Mode

Learning

The learning component of our course is delivered online with our easy to use online learning system. Our learning materials are superbly presented in an interesting and interactive way and you can work through them at your own pace.

Assessment

Our assessments give you the opportunity to practice the skills you are learning in your own workplace. This is a great way to build confidence and customise the course to your needs.
The assessment component of our course is blended with online and offline components. It’s helpful if you have a workplace, club or group of people working together to complete the assessment tasks. If you don’t currently have a workplace that is a suitable practice environment for all the assessment tasks, we do provide a “simulated” practice environment that is accessed online, over the phone and through Skype. This simulated environment is suitable for many of the assessment tasks. If you don’t have a workplace or similar at present, just contact us and we can discuss our simulated environment options with you.

Course Duration and Enrolment Period

Once you enrol, you have 6 months to complete the course. The total course hours are approximately 133. This includes all learning and assessment activities. This is a guide only as everyone learns at a different pace.

Recognition of Prior Learning or current competency (RPL)

If you feel you already have competence in these units, you can apply to have your skills recognised through our RPL process. Please contact Connect Training Group for more information on this option.

Course Fees

• Pay only $249 upfront, followed by 4 monthly instalments of just $99 (total: $645).
• Or save 25% and make just one upfront payment of $499.
• The issuance of a certificate is included in the course fees.
• If you’re aged between 45 and 70, you may be able to enrol in this qualification at half the price. How? The Australian Government’s Skills Checkpoint for Older Workers Program will provide eligible participants with 50% of the course fees. Just select “Skills Checkpoint Funding” at the top of the page.

Computer Requirements

• Internet (speed adequate to watch videos on YouTube)
• Speakers
• Email
• Microsoft Word 2007 or later
• Video camera to record assessment activities    

How Do I Enrol?

Just click on the “Enrol Now” button right here on this page.

Interactive Learning Materials for Fast Student Progress